Welcome to allycheang.com.
Earth Flame Center is committed to providing clear and transparent arrangements for course registration and product purchases. This policy applies to courses and workshops booked through this website, as well as physical products purchased from us.
1. Course Registration and Refunds
All course and workshop registrations are considered confirmed only after the relevant registration and payment procedures have been completed.
Once a course or workshop has been completed, refund requests based on personal experiences, subjective expectations, or learning outcomes that differ from expectations will generally not be accepted.
Participants are encouraged to carefully review the course content, dates, fees, and related arrangements before registering.
The above provisions do not affect participants' rights under applicable laws.
2. Course Postponement and Absence Arrangements
Participants who have completed payment but are unable to attend their scheduled course for personal reasons may request to postpone their participation to a future course.
- Postponement requests are valid for one year from the originally scheduled course date.
- Participants may request multiple postponements within the validity period.
- Postponement arrangements are subject to actual course schedules and available places.
- Participants should notify Earth Flame as early as possible so that appropriate arrangements can be made.
- Failure to attend a course does not automatically constitute grounds for a refund.
Special circumstances may be discussed with Earth Flame on an individual basis.
3. Course Transfers and Course Credit
Participants may request to transfer their paid course fees towards other courses or workshops offered by Earth Flame.
- Participants may request to transfer their paid course fees towards other courses or workshops offered by Earth Flame.
- If the new course fee is higher, participants are required to pay the difference.
- If the new course fee is lower, the remaining balance will be retained as Course Credit.
- Course Credit is valid for one year from the originally scheduled course date.
- All course transfers and use of Course Credit are subject to confirmation by Earth Flame.
4. Course Schedule Changes and Postponements
Earth Flame reserves the right to reschedule or postpone courses due to insufficient enrolment.
If any changes are necessary, registered participants will be notified in advance and provided with updated course arrangements.
Participants who are unable to attend due to a course schedule change initiated by Earth Flame may discuss alternative course dates or suitable course options with us.
If a course cannot be provided, or a refund is otherwise required by applicable law, we will take appropriate action in accordance with the relevant legal requirements.
5. Returns and Refunds for Physical Products
Earth Flame offers physical products including natural wood, natural crystals, handcrafted wire-wrapped creations, botanical incense, and other original handmade products.
We make every effort to provide clear and accurate product photographs, videos, and descriptions so that customers can fully understand the actual condition and characteristics of each product.
Once a product has been confirmed by the customer and dispatched, returns, exchanges, or refunds due to a change of mind, personal preferences, or subjective expectations will generally not be accepted.
If a product has an actual defect, materially differs from its description, or falls under other circumstances protected by applicable consumer protection laws, we will address the matter in accordance with the law.
6. Unique Characteristics of Natural Materials and Handmade Products
Natural wood, crystals, and botanical materials may exhibit natural grain patterns, colour variations, mineral inclusions, differences in shape, and other naturally occurring characteristics.
Handmade products may also have slight irregularities. These are unique characteristics of natural materials and handcrafted creations and do not necessarily constitute product defects.
Some creations are original, one-of-a-kind pieces and cannot be reproduced as identical replacements.
We encourage customers to carefully review product details before making a purchase and to contact us with any questions.
7. Product Inspection, Packaging and Dispatch
Earth Flame inspects products before dispatch and, where possible, provides customers with photographs or videos of the actual items.
To protect the interests of both buyers and sellers, we document the condition of products before dispatch and may photograph or record the packaging process for reference when verifying product conditions or shipping-related disputes.
Once a product has been handed over to the shipping carrier, we will provide relevant tracking information where available, depending on the selected delivery method.
8. Shipping Damage, Loss and Claims
If a product is damaged, lost, or affected by other irregularities during shipping, please contact us as soon as possible.
For products received with suspected shipping damage, we recommend notifying us within seven (7) days of receipt and providing the following information:
- Order number and purchase details.
- Clear photographs of the product and its external packaging.
- A complete unboxing video, if available.
- Any other relevant evidence that may assist in verifying the situation.
- Any other relevant evidence that may assist in verifying the situation.
We strongly recommend that customers retain a complete unboxing video and the original packaging to assist in verifying any shipping damage.
In cases of lost shipments, we will review the tracking records and the findings of the shipping carrier's investigation.
The seven-day notification period is intended to facilitate timely investigations and does not exclude any rights granted to consumers under applicable laws.
9. After-Sales Review and Resolution
Upon receiving the relevant information, Earth Flame will review the claim based on pre-dispatch inspection records, packaging photographs or videos, evidence provided by the customer, and shipping information.
The review process may take some time, particularly when international shipping or investigations involving third-party carriers are required.
Once a claim has been verified and determined to be eligible for resolution, we will arrange an appropriate solution based on the circumstances and applicable laws, which may include:
- Repair or restoration of the product, where applicable.
- Replacement with the same style or a similar product, where available.
- Arranging an alternative suitable creation by mutual agreement with the customer.
- Providing a refund where required by applicable law or otherwise appropriate.
For one-of-a-kind handmade creations that cannot be reproduced, we cannot guarantee an identical replacement.
All after-sales requests are subject to reasonable verification. However, this policy does not limit consumers' rights to remedies under applicable laws.
10. Contact Us
If you have any questions regarding course postponements, Course Credit, product shipping, or after-sales arrangements, please contact us:
Earth Flame Center
Ally Cheang
Email: hello@allycheang.com
Website: allycheang.com
Last Updated: October 19, 2026